Return & Exchanges

We hope you love every OliveGreek piece. If something is not quite right, we are happy to help you arrange a return or exchange.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

Unworn, unwashed, and unused
In their original condition
Returned with all tags and original packaging attached

Items showing signs of wear, washing, perfume, makeup, stains, damage, or alteration may not be accepted.

How to Request a Return

Please contact our customer support team before returning any item. Include your order number, the item you wish to return, and the reason for your request.

Once your request is approved, we will provide the return instructions and return address.

Please do not send a return without contacting us first, as unauthorized returns may not be processed.

Exchanges

Need a different size or style? Please contact us within 30 days of delivery.

Depending on product availability, we may arrange an exchange or ask you to return the original item and place a new order.

Because availability can change quickly, we cannot guarantee that a replacement item will remain in stock.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed. OliveGreek is not responsible for return packages that are lost or damaged during transit.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive an incorrect, damaged, or defective item, contact us as soon as possible and include clear photos of the item, packaging, and shipping label.

Once verified, we will work with you to provide an appropriate replacement, refund, or other suitable solution.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items may not be returned:

Items marked as final sale
Gift cards
Worn or washed items
Items without original tags
Personalized or customized products
Intimate or hygiene-sensitive items where applicable

Your statutory consumer rights are not affected.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

If a promotional discount was applied, the refund will be based on the amount actually paid for the returned item. If the return changes the eligibility of an order-level promotion, the refund amount may be adjusted accordingly.

European Union Customers

Customers in the European Union may have a legal right to cancel eligible online purchases within 14 days of delivery.

To exercise this right, please contact us within the applicable period and return the eligible items in their original condition. Certain exclusions may apply, including customized, sealed hygiene-sensitive, or other legally exempt products.

This policy does not limit any mandatory consumer rights available under applicable law.

United States Customers

Returns from the United States are accepted according to the conditions stated in this policy. Additional rights may apply depending on your state.

Order Changes and Cancellations

We begin processing orders shortly after they are placed. If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Contact Us

For questions about a return, exchange, or refund, please contact our customer support team. We will be happy to review your request and help you find a suitable solution.