PRIVACY POLICY

Effective Date: July 25, 2026

OliveGreek respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Who We Are

OliveGreek is the controller of the personal information described in this Privacy Policy, unless otherwise stated.

For privacy-related questions or requests, please contact:

OliveGreek Customer Support
Email: [Insert Privacy or Customer Support Email]
Business Address: [Insert Registered Business Address]

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact information

• Name

• Email address

• Telephone number

• Billing and shipping address

Order and transaction information

• Products purchased or returned

• Order number

• Purchase amount

• Shipping status

• Refund and exchange records

• Communications concerning your order

Payment information

Payments are processed through third-party payment service providers. We may receive limited payment-related information, such as payment status, card type, transaction reference, and billing details.

We do not normally store complete payment card numbers or security codes.

Account information

If account functionality is available, we may collect your username, password credentials in protected form, saved addresses, preferences, and order history.

Device and usage information

We may automatically collect:

• Internet Protocol address

• Browser type and version

• Device type

• Operating system

• Language and time-zone settings

• Pages viewed

• Referring website

• Links clicked

• Approximate location derived from an IP address

• Session, cookie, and interaction data

Customer service information

When you contact us, we may collect your messages, attachments, photographs, product concerns, order details, and other information you choose to provide.

Marketing information

We may collect your email subscription status, marketing preferences, promotion use, and interactions with marketing messages.

Reviews and submitted content

We may collect reviews, ratings, photographs, comments, and other content you voluntarily submit.

How We Collect Information

We collect personal information:

• Directly from you when you place an order, contact us, or complete a form

• Automatically through cookies and similar technologies

• From payment processors, shipping carriers, and fulfillment providers

• From analytics, advertising, and fraud-prevention service providers

• From social media platforms when you interact with our pages or advertisements

• From publicly available sources where permitted by law

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Confirm payments and transactions

• Arrange shipping and delivery

• Manage returns, exchanges, and refunds

• Communicate about orders and customer service requests

• Create and manage customer accounts

• Detect fraud, payment abuse, and security incidents

• Maintain and improve our website

• Understand website usage and customer preferences

• Personalize website content

• Measure advertising and marketing performance

• Send promotional emails where permitted

• Maintain business, tax, and transaction records

• Enforce our Terms of Service

• Comply with legal and regulatory obligations

• Establish, exercise, or defend legal claims

We do not use personal information for purposes that are materially different from those described in this Policy without providing appropriate notice or obtaining consent where required.

Legal Bases for European Users

Where the General Data Protection Regulation or similar European laws apply, we process personal information under one or more of the following legal bases:

Performance of a contract

We process information when necessary to accept payment, fulfill an order, arrange delivery, process a return, or provide requested customer service.

Legal obligations

We may process and retain information to comply with tax, accounting, consumer-protection, fraud-prevention, and other legal requirements.

Legitimate interests

We may process information to operate and improve our business, protect our website, prevent fraud, understand service performance, and provide customer support, provided that these interests are not overridden by your rights.

Consent

We rely on consent where required for marketing emails, non-essential cookies, targeted advertising, or similar activities. You may withdraw consent at any time.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Remember shopping-cart contents

• Save language and regional preferences

• Enable checkout and payment

• Protect against fraud

• Analyze website traffic and performance

• Measure marketing campaigns

• Personalize content or advertising where permitted

Cookies may be grouped into the following categories:

Strictly necessary cookies

These cookies support essential functions such as security, shopping carts, checkout, account access, and preference management. They generally cannot be disabled through our consent tool.

Functional cookies

These cookies remember optional choices and improve website functionality.

Analytics cookies

These cookies help us understand how visitors use the website and identify areas for improvement.

Advertising cookies

These cookies may be used to measure advertisements, build audiences, limit repeated advertising, or deliver advertising based on browsing activity.

Where required by law, non-essential cookies will not be activated until you provide consent.

You may accept, reject, or manage non-essential cookies through the cookie settings available on our website. You can also control cookies through your browser, although disabling certain cookies may affect website functionality.

Browser Privacy Controls

Browsers such as Google Chrome and Microsoft Edge provide settings that allow users to block or remove cookies, limit third-party tracking, and manage website permissions.

Where legally required and technically supported, we may also recognize browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information for targeted advertising.

Browser “Do Not Track” signals are not interpreted consistently across the industry. We may not respond to every Do Not Track signal unless required by applicable law.

Analytics and Advertising Services

We may use analytics and advertising providers to understand website activity, measure campaign performance, prevent fraud, and display relevant advertisements.

These providers may collect device identifiers, cookie identifiers, IP addresses, page activity, purchase events, and advertising interaction data.

Depending on our active website configuration, these services may include platforms such as:

• Google Analytics

• Google Ads

• Microsoft Advertising

• Meta advertising services

• Shopify or another e-commerce platform

• Email marketing and customer-management providers

The providers actually used by our website may change over time.

Where required, analytics and advertising technologies will be subject to consent choices. You may withdraw or update your consent through our cookie settings.

Email and SMS Marketing

We may send promotional emails or text messages when you subscribe or when otherwise permitted by law.

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message.

You may opt out of marketing text messages by following the instructions provided in the message.

Opting out of marketing does not prevent us from sending essential transactional communications, including order confirmations, shipping updates, security notices, and responses to customer service requests.

How We Share Personal Information

We may disclose personal information to service providers that help us operate our business, including:

• E-commerce and website hosting providers

• Payment processors

• Fraud-prevention and security providers

• Warehouses and fulfillment partners

• Shipping carriers and logistics providers

• Customer support providers

• Email and communications platforms

• Analytics providers

• Advertising and marketing platforms

• Information-technology providers

• Accountants, auditors, insurers, and legal advisers

These providers may process information only as permitted by their agreements with us and applicable law.

We may also disclose information:

• To comply with a legal obligation or lawful request

• To protect customers, our business, or other parties

• To investigate fraud or security incidents

• In connection with a merger, acquisition, financing, restructuring, or sale of business assets

• With your consent or at your direction

Sale and Sharing of Personal Information

We do not sell personal information for money in the traditional sense.

However, certain uses of advertising cookies or disclosures to advertising partners may be considered a “sale,” “sharing,” or use for targeted advertising under some United States privacy laws.

Where applicable, you may opt out through:

• The Do Not Sell or Share My Personal Information link

• The website’s cookie settings

• A recognized opt-out preference signal such as Global Privacy Control

• A request sent to our privacy contact address

We do not knowingly sell or share the personal information of individuals under 16 years of age.

International Data Transfers

OliveGreek may work with service providers located in countries other than your country of residence.

As a result, personal information may be processed in the United States, Europe, or other jurisdictions where our service providers operate.

Where European data-protection law applies, we use appropriate safeguards for international transfers where required, such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• The length of our relationship with you

• Order fulfillment and customer service needs

• Tax, accounting, and legal requirements

• Fraud-prevention and security needs

• Applicable limitation periods

• Dispute and chargeback handling

• Your consent and marketing preferences

When information is no longer required, we may delete, anonymize, or securely isolate it.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, encryption, secure payment processing, monitoring, staff procedures, and restricted system permissions.

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account password and for notifying us of suspected unauthorized account activity.

Your European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar rights, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Restrict certain processing

• Object to processing based on legitimate interests

• Object to direct marketing

• Request data portability

• Withdraw consent

• Lodge a complaint with a data-protection authority

These rights may be subject to legal limitations and exceptions.

We may ask you to verify your identity before completing a request.

United States Privacy Rights

Depending on your state of residence and whether the relevant law applies to OliveGreek, you may have the right to:

• Know what personal information we collect

• Access personal information

• Correct inaccurate personal information

• Request deletion

• Obtain a portable copy of personal information

• Opt out of the sale or sharing of personal information

• Opt out of targeted advertising

• Limit certain uses of sensitive personal information

• Appeal a denied privacy request

• Receive equal service without unlawful discrimination

Authorized agents may submit requests where permitted by law. We may require proof of authorization and identity verification.

California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended.

During the preceding 12 months, we may have collected the categories of personal information described in this Policy, including:

• Identifiers

• Customer and transaction records

• Internet or electronic activity

• Approximate geolocation information

• Commercial information

• Inferences based on shopping or website activity

• Content submitted to customer support

We collect and disclose these categories for the business and commercial purposes explained in this Policy.

We do not knowingly use or disclose sensitive personal information for purposes requiring a separate right to limit, except where such processing becomes part of our actual business practices.

California residents may submit requests to know, access, correct, delete, or opt out by using our privacy request method or contacting us.

We will not unlawfully discriminate against you for exercising your privacy rights.

Children’s Privacy

Our website is intended for a general adult audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Where local law requires a higher minimum age for consent, we will apply that requirement.

Third-Party Websites

Our website may contain links to third-party websites, social networks, payment services, or other platforms.

We are not responsible for the privacy, security, or content practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

Privacy Requests

To exercise an applicable privacy right, contact us using:

Email: [Insert Privacy Email]

Please include:

• Your full name

• The email address associated with your account or order

• Your country or state of residence

• The type of request

• Any relevant order number

We will respond within the period required by applicable law.

We may request additional information to verify your identity. Information submitted for verification will be used only to process and protect your request.

Complaints

European users may submit a complaint to the data-protection authority in their country of residence, employment, or where an alleged violation occurred.

United States users may contact the appropriate state privacy regulator or attorney general where applicable.

We encourage you to contact us first so we can try to address your concern directly.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised effective date.

Where required, we will provide additional notice or obtain renewed consent before making material changes.